Damir was delightful. He stuck around and checked us in way late after our flight was changed we went from arriving early in the morning to late at night. He checked us in, gave us the lay of the area and hotel, and never complained. As to the room; First, there were some quirks. But absolutely nothing that that ever made us feel unsafe, unclean, or uninvited. Second, if you are looking for a mass of space to sprawl out in then rethink a trip to London. We did not find the room any bigger or smaller than any other London room. The kitchenette served the exact purpose intended and allowed us to prepare meals on the go by buying from the walking distance Tesco. Saved us tons of money on food to spend on experiences and ensured food allergies were not a problem. There is no a/c, but much of London does not have a/c. Wifi was strong and reliable. Seriously, if you are spending that much time in the room why are you in London? Third, Earl's Court is a top notch area. The hotel is around the corner from a Tesco, tube station, Starbucks, etc. Never felt unsafe even walking around near midnight. Fourth, when we started to plan extending our stay another day Damir was very accommodating and offered a reasonable price. Then, when we couldn't change our flight plans, he didn't complain and was very understanding. We are very excited to have found this place and we will stay here when we are back in London.