Unfortunately I was unable to unpack my case until day 2 of my holiday , the first allocated room was up 3 stairways , not good for me , then the staff in charge was very sharp when I requested a move , the second room had no window!!! Unbelievable until eventually the following day it was put right what was expected,but in all that ,staff moving my luggage ect a pair of Rayban sunglasses went missing disappointed really .