8/10
Room was lovely
Communication was good.
Breakfast very good and complimentary afternoon tea was lovely too .
Restaurant and Bar looked good but never ate in restaurant.
It was disappointing that the roof top bar was not open for our entire stay - not staffed and was looking slightly shabby. It looked as if it had not been open for sometime.We were told we could order from the downstairs bar for drinks to be sent to the roof too but as there were no staff on the roof top this wasn’t an option.
The only other criticism is the staff constantly requesting tips for anything they do . Buffet breakfast is included and eggs were cooked freshly . This is the first hotel I have been chased to sign for the complimentary breakfast and the waiter has asked for a tip ! This occurred on every breakfast .
The same process happens at the complimentary buffet afternoon tea .
Maybe it’s because I’m European but I would not expect to tip for getting my own buffet breakfast!
I felt the pushy tip requesting from staff marred the experience.
Mark
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