Hilton Garden Inn New York/Central Park South-Midtown West

We loved this location! We were able to walk nearly everywhere we wanted to visit, averaging 10 miles per day! The hotel was very clean and well-appointed with very friendly and accommodating staff. Our only negative was the inability to turn the heat off in our room to allow cool air to flow. We had maintenance come in and it helped some; however, still a little too warm for us. The elevators were quick and frequent, too!

The hotel is fine. The rooms are small but clean and the location was decent. But the scent of the cleaning products was so strong in the room it gave me a headache. Housekeeping did not stop using the products even though we asked 3 times.

Great

The hotel room needed to be updated. Many of the lights did not work properly, the safe was broken and the shower also did not work properly. The bed needed a better duvet cover.

Foremost, the staff is exceptionally nice and accomodating. The double bed hotel room itself is very clean and comfy yet a bit cramped. As most everyone will attest, the elevators are not sufficient for amount of rooms and service staff also must use them to get around so patience needed. Bottom line...really good midtown location. Accessible to so many nyc attractions. We were in town to be out and about enjoying and not spending much time in hotel so could overlook tight space...Reminds me of small nyc apartment I lived in for many years as a young new yorker years ago. Honestly, I do recommend this hotel for a few days stay but if longer look for more spacious accomodations.

After my flight from LGA was cancelled, I was rebooked on a flight from Newark the following day. This hotel, with it's free shuttle, restaurant and bar, was perfect. I must say, the room was huge, very comfortable and the chicken fingers at the restaurant were exactly what I was craving. I'd stay here again any day.

The best thing about the hotel is location. Perfect for the various subway lines and access to many NY favorites. Now what is disappointing is the elevators, be prepared to wait a good 5-15min no matter the time of day. And that is going up to your room or trying to return to the lobby. Also, the rooms are small. Large luggage and more than two people you will feel cramped. No space at all. I personally would not choose this location again and only hope other Hiltons are better.

Excellent in every way!!

I had to pay a 'deposit' alongside paying for my stay at check in. At checkout I was reassured that the deposit would be refunded right after. Instead of getting the refund back Hilton deducted the entire amount of the stay another time. So I payed the whole amount twice, and no one at Hilton seems to bother to even answer my message, let alone refund me..

The room was good, staff was fantastic, but in true NY fashion there were literally bags of trash in the hallway the whole time we were there. I’m not sure if it’s a space issue or what. But, it kind of brought down the value of the whole place. When we left the room it was a little like living in an apartment where your neighbor doesn’t want the trash in their house, but is too lazy to take it down so they just leave it on the back stairway.