Casa Italia Luxury Guest House - Adults Only

Casa Italia Yucatan is a beautiful space. The bedrooms are very pleasant and the shared spaces, in particular the pool area, are beautiful. Unfortunately, there is little attention to detail and poor customer service, and this really lets it down. There was no hot water in the room we booked, so we had to move to a smaller room. The manager said he'd consider a discount, but we didn't see or hear from him again. There was no toilet paper in our room, or in the toilets in the breakfast room. In our room, one of the closet handles came off in my hand, and the toilet roll dispenser was falling off the wall. The showers had a very low lip separating them from the rest of the bathroom, so every shower led to a wet bathroom floor. The person at the front desk was friendly but not helpful unless specifically asked. For example, they watched as we heaved our cases in and out, when it would have been very helpful if they had simply held the door open. Breakfast was a big disappointment. Although the website advertised a different breakfast each day, it was actually the same - fruit, cheese and ham, and scrambled eggs and toast. Coffee was made early and not replenished so it was often cold. The last day we were there was Christmas Day, and we were told that breakfast would start at 9am rather than 7am. At 9am there was no sign of breakfast being prepared and guests were standing around waiting. Overall, this is a beautiful space that is very poorly managed.

Great boutique hotel which we used for a one night stay whilst visiting Chichen Itzá and the town of Valladolid. Located well this hotel is cute and clean. The staff are friendly. Only downside is the WiFi didn’t reach the room.

A wonderful boutique hotel of just 6 suites. The breakfasts in the mornings are simple but delicious. Close to the Paseo de Montejo, the hotel is located in a quickly gentrifying area (which includes all the pluses and minus). The staff was great, and in response to having read other reviews about theft from their rooms, we had no such experience.

The price value relation for this hotel is fine, so 4/5. The rooms are spacious, beds good, everything clean, bathrooms modern, amenities all you need, good safe, outstanding room service. Very nice staff. Here's where it's 3/5 or worse: it's a "B" location, two blocks (dark, but obviously safe) away from the Paseo Montejo. Anything closer to Santa Lucia Parque or the Cathedral are way better for dinner/bar options, sightseeing and anything else that you may want to do in Merida. The pool is basically a big public bathtub made for Instagram. You could dip in, but not swim a meter (if you are an adult or bigger than 4 feet). Breakfast is good (exceptionally nice cook), but selection is very limited. Being a smoker, I chose the big room with the big terrace (room 6) and still wasn't allowed to smoke on the terrace - 25sqm, no one above or besdes you. The terrace, as big as it is, features two chairs and a footstool. No table, no sunscreen, nothing else. It would easily fit two loungers, if you would want to spend an afternoon or evening reading. The best thing is that right across the street is a huge factory that makes incredible noises. Since - for European standards - the price value relation is good, I give four stars, otherwise it would be three, and next time I would try another hotel in Merida.

Awesome boutique hotel, really chic and peaceful.Beds are really goods, wifi is great, staff is awesome ! The little garden is really nice to relax.