Simmons Motel

Good

We made and paid for our hotel reservation 2 weeks in advance. We knew we would be a late check in so I called ahead on the day of arrival around 7 pm to let the hotel know that we wouldn't arrive until midnight. I was told that was fine that everything we would need would be in an envelope at the front desk. We arrive at exactly midnight I enter the hotel and there is a sign that says if you need assistance dial 0. So I did and the man said he was in charge of the phones but they had no vacancy. I explained that we already had a reservation that was paid for in advance (thinking that he assumed I didn't have a reservation). His response was they didn't have a room for me, my reservation wasn't on the books and he didn't know what else to tell me. I told him I drove 7 hours to arrive at this hotel, we were exhausted, it was midnight and I had my 9 year old daughter with me. They had taken my money and I needed my room. Once again, he said they didn't have a room for me, to come back in the morning and they would handle the money situation. At this point I hung up and left. Thank goodness there was a Days Inn across the street. We were able to get a room. The front desk at Days Inn said that the "reservation mix up" happens all the time at this hotel. Once we were settled in at Days Inn, I looked at some of the bad reviews and almost all of them were reservation mix ups. Do not reserve a room with this hotel if you actually want to have a room when you arrive.

Very nice place to stay close to all the attractions at Hershey. Rooms were, what looks like a converted older house but were clean with plenty of room.

great place to stay. Friendly staff.

The owners were very friendly and we had a good stay. The place is a bit old and some equipment were not in the best shape. The temperature has a bit high and we could not figure out how to adjust it. Net - it is a really good value for money.