2/10 Κακό
5 Ιαν 2025
It was only by chance someone was there to initially check me in. The room was FREEZING, in the 50s. No way to adjust heat. I was given access to 3 plug in space heaters, none of which would work! I didn't bring sufficient clothes to deal with that kind of cold so I went back to get a refund. Posted office hours are 9am to 9pm. No one was at the desk. I continuously rung the bell, banged on the wall, yelled, and called both numbers and no one answered. I had to call my bank and put a stop payment on my card to avoid being charged. I left the hotel at approximately noon, I didn't get a call back from them until 7:36pm. I didn't bother calling them back.
I have NEVER had a hotel experience as egregiously bad as that. Worst customer service I have ever experienced at a hotel. NO stars would be more appropriate than 1.
Rachel
Rachel, ταξίδι 1 διανυκτέρευσης
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