Not sure what I expected, but on reflection, the ryokan is exactly what it says it is. The photos do it justice. We didn't get our welcome tea, which was disappointing, there were a few people in the public area so maybe they were too busy. We had wanted to try Kaiseki style, and although I haven't had it elsewhere the quality of the food was good, it wasn't to our style, and nowhere near enough. We had the massage, I likes it, my partner didn't. The public baths were a bit smelly for my liking, and grey and dingy, so I didn't use them.
The highlight for me was breakfast, it was delicious and plenty of it. In terms of recommendations would not stay there again, and not sure if I would do ryokan style again at all. Futon (or thick doona) is a novelty, but having nowhere to sit in the room wasn't our style, and my partner struggled with sitting on the floor as he has a bad back. At breakfast they gave him a floor seat with a back, would have been good to have been offered that at dinner.