4/10 Επαρκές
23 Φεβρουαρίου 2025
No hot water and toilet issues
We’re going to see how this plays out. Our room toilet didn’t flush and we had no hot water in the shower. When I was checking out I overheard another lady give my room number and say the same thing. Which I thought was odd. Come to find out she was in our room the night before complained about the exact same thing so they moved her rooms and comped her that night at no cost. So I stood in line explained to the lady the exact same thing when I was checking out and she was in complete shock that after they knew about the issues they turned around and put us in the exact same room the following day. Rather than trying to fix a room they knowingly had issues with they just put another family in there the following night. The lady at the front desk during check out was so apologetic and very understanding so I would give her 5 stars alone. However, to knowingly (which is wasn’t her she was off) put another family in a room with known issues is just baffling. We checked out Sunday morning 2/23 and the lady said she would speak to the manager about the issues and see about getting this issue resolved and she was going to go to bat for us. So we will see how this goes!
Chandler
Chandler, οικογενειακό ταξίδι 1 διανυκτέρευσης
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com
