I was really excited to book ES Design Hotel, as the pictures were incredible, I booked a premium room with jet tub since it was to be our last stop of touring Chiapas. I booked it as a surprise for my fiancé, since we both like to do extreme sport activities I knew we would both be dead tired, so I wanted her to be able to relax in a jet stream tub with some candle light. Upon our arrival we decided to go for a swim, I called the front desk to make sure there were towels by the pool I was informed that there were, we got to pool and there was only one towel we looked around to find someone who could help us And the hotel was deserted, needless to say we decided to go back to our room and change for dinner, at least we had the tub for later. When we returned from dinner my fiancée decided to take a shower so that she could later start the tub, well during her shower the bathroom flooded as well as the whole room, everything that was on the floor was soaked as well as our luggage this was due to lack of a shower curtain and poor allocation of the bathroom rug. she tired to make the best of it and start the tub Needless to say all the candles were used and the tub stopper did not work, by this time I was furious, I immediately went downstairs and they offered to down grade me! Instead of apologizing or trying to improve my stay, they offered to down grade me at almost mid night. Horrible stay, will not recommend this hotel to anyone, no wonder we were the only guest there!