Hello Lisbon Rossio Collection Apartments

Excellent location and very clean

Have stayed here before but don’t think I would again. They are good apartments and very central, but just lacking in a few basics. 1/ the shower was broken and difficult to use. 2/ the water didn’t drain properly in the bathroom. 3/ the iWIFI wasn’t very good. 4/ the tv was very limited in selection. 5/ the heater was pretty ineffective Great shame but these are fairly basic things in a small apartment/studio.

I loved this apartment located in a central area of Lisboa! It was walkable in both directions to the great restaurants/ bars, shopping streets, and convenient to get to the old town area. The apartment was spacious with two floors including 2 bedrooms. The decor was modern and simple. There’s a welcoming bottle of wine and snacks to enjoy as you watch out the window of all the action going on in the streets. My only complaint (if you would call it that) is that the towels and bedding could use an update as well as the pillows. There is no cleaning service as well to replace items. Also, I thought this location had a balcony, which is why I chose it, however, the room I got did not. That was a slight disappointment, but wasn’t a game changer to my experience. I would just make sure you know what apartment you are getting when you choose so you are not expecting something that you won’t get. The check in process was interesting as it was all automated through a virtual passcode machine. I arrived very late and had an issue checking in through the machine, but I was able to call the number provided and spoke to a nice gentleman who was able to assist me during the late hours of the night. There’s also a luggage storage area on the top floor. I did not use this service, but it’s nice to know it’s there. Also, I rented a car and was worried about parking. However, I safely and easily was able to find parking outside on the streets.

Amazing location, comfortable bed, great amenities. Would definitely choose to stay here again!

- No Iron on arrival, despite you mentioning this clearly on hotels.com there was no iron on arrival. Staff member told me that there 'should be' and iron and that I would have to go to collect it myself. -Broken shower and blocked sinks after taking a shower I was almost hit in the head with the shower fixture which had become detached, this is a health and safety hazard. Furthermore, the sink and shower were blocked which was disgusting. No one came to fix the issue until the next day. - Unclean cutlery: As you can see from this picture, this is the state of the cups and mugs that you have in the apartment ready for usage. I asked many times to get these replaced, and nothing happened for 2 days. They were only replaced the day BEFORE I had to check out. Unclean towels: The towels were stained and clearly had not been cleaned, again this took 2 days to fix Unclean floor: When walking around the apartment in my socks, they were black from the dust. It is clear that no one has properly cleaned that floor in a few weeks.

The one bedroom apartment was lovely. Contemporary well furnished with comfy beds and fully equipped. Fabulous location within walking distance of restaurants, shops, the waterfront. Only negative is the double glazing isn't very effective and particularly on our last night which was a Thursday night we were kept awake most of the night with noisy groups of people outside. Didn't spoil our stay though.

Stayed for 5 days with my family of four. The space and layout were more than adequate, and we loved having the full kitchen where we could eat breakfast in every morning. The location of this apartment was perfect for us—within walking distance to oodles of amazing restaurants, shopping, train station, and a proper supermarket (where you can make your own fresh OJ) just steps away! We loved Lisbon overall and would definitely consider staying here again. We did find the check-in a bit tricky but were able to contact management and it was resolved within a short period of time. The housekeeping service was apparently only every 3 days and, really, it just consisted of changing towels and linens. Nothing actually seemed to be cleaned. Also, the dishwasher and washer/dryer did not seem to work properly (the tablet wasn’t released in the dishwasher and our clothes never got fully dried) which was a bit of a curveball. Overall, however, we were very pleased and thought it was good value.

Despite this is a very good location, the facilities are not good maintained, the shower drain was stuck and nobody available to fixed it, also the reservation included Breakfast and since it's a self service facilities I didn't see it

Great place and location - just a little problem with the WiFi. I stayed room 1a and it wasn’t very good in most of the room. Need to upgrade Hello Lisbon as WiFi is pretty important and in my view!

I am not a fan of the virtual check-in! This is not at all welcoming and feels incredibly impersonal. The location is excellent, and the hotel/apartment room is nice. However, my room didn't get cleaned - the beds were not made, bath rug and towels not replaced. I know that housekeeping came in because trash cans were emptied and my body lotion was stolen from the shelf on the bathroom wall. I guess she needed it worse than I did! The bed was too firm and the pillows too thin. I will not be staying in this chain of hotels again.