I did not even get to check-in. Parking was unavailable, either in the front of the hotel, and the entrance to the parking garage was small, thus no SUV would fit. When I asked for a refund, I was put on the phone with the owner. He asked me what time in the morning was I checking in?. Strange as it was three in the afternoon. Check-in starts at two. He then asked me if I was scared and what type of vehicle I drove, he also asked me where I was from and how many businesses I owned, he constantly repeated the questions, again and again, then laughed, asking me why I was so tense after trying to explain the issue numerous times. Draw your own conclusions. Never again