Hotel Once Bangkok

Clean,nice and cozy,love the overall

nice hotel, it better than look outside. I hope some decoration front desk. Inside rooms are perfect :) Nice managers and very kind.

Basically my stay was a short, can't really comment much. For nearby tourist attraction = its location is extremely near Asiatique and Chao Phraya river. Nice view of river somehow is block by the surrounding tall building.(somehow abit disappointed, don't know there's so much tall building around it) But the hotel crews provide great customer services, such as: when we alight from taxi, the hotel receptionist move out from her frontdesk. She use umbrella to shield us from heavy rain to hotel main lobby. Appreciate such kind move...

The cushion on top of the pillows had white spots and disgusting the tap has last visitor Hair band tied to it and no housekeeping take away and overall location wasn’t that bad but a little far away and lots of mosquitos and the receptionist always not there sometimes when call down and no one pickup and complain about the cushion next morning so they dun put back after change linen and back to the room still there and no one listened and so it was terrible with a hair on it so they changed it at night for me and took a photo for the management team and next morning checkout no one wanted to say who was the guy who picked up the call as some guy told me he was working but that time he didn’t pickup my call... which was not investigating why and Who picked up the call and make such mistake as I just said very nicely on the phone call but they seemed okay... so I was shocked as the grey cushion was entirely all over the pillow when I was back at night... scary and also the wifi didn’t work at night as well.... overall not as nice as I expected as some part of the Room wall was very bad in the corner with a huge crack to it.... and I will not consider going back again

The room is amazing. Clean and we love the jaccuzi. Staff took a long time to find our booking. Swimming pool is more like a baby pool. Love the food around the hotel.

This hotel locates near the river and is within walk distance to the Asiatique. The room gives me boutique hotel feeling. However the staff English skill needs improvement. Wifi sometimes is not very stable. Breakfast selection is OK but not on par with some of the hotels I stayed in Bangkok before.

The staff needs to be more comfortable communicating and responding to guests' requests in English. Simple requests such as asking for an iron at night or having a bucket of ice in the room needs to be haggled for as the staff gave reasons that were unacceptable of hotel standards (i.e. housekeeping have left for the day or a wedding is being conducted therefore ice is unavailable).

Must stay at Executive Jacuzzi. The room is very spacious. But it was noisy at night from the neighboring room. And the walk way to lift have pools of water from the rain.

The room was so comfortable, but the shower was blocked, and it made the toilet floor get wet, and it easys to slippy.

The room was amazing with the spacious it is, Jacuzzi bath tub, comfort King Size bed, new conditions, and modern design. However, we has very bad experience with the hotel management. There was one night the guests at the next door were throwing party, with Karaoke! I made a complaint to the receptionist for immediate actions. There was no commitment from the staff but only "I will try". After 2 calls of complaint, I'm totally disappointed with the staff. It was 11pm, my wife is pregnant and need to rest after the long day walk. I requested for room change immediately. This is exactly what the staff said: "sorry sir, the guests have to party because someone is getting marry (bachelor night I supposed). And I have told them to lower their voice (Karaoke continue). I can't change the room for u now because it's not midnight yet (12am she's referring). If by 12am they're not leaving and still partying, I will change room for u". I was super shocked when I hear this. 1st time in my life to hear this from a hotel! Anyway, after debating with the management, they managed to talk to the guests to cool them down (maybe give them some $$ to party outside, these poor guys), we get our sleep. Location wise, it's quite a distance from city center. We spent a lot on transport (Grab & Uber).