The ART INN Lisbon

With luggage we had to walk 5 flights of steps to 5th floor. Very small room. Modern and comfortable if steps don’t bother you. The checkin lady was very nice and helpful at checkout a different lady was absolutely no help, again dragging all luggage without help!

Great hotel wonderful staff. Perfect location There are a lot of stairs in the hotel with no elevator access

We booked a room for 4 people. The room was ok quite big to occupy us all, but our main issues where the beds. They were very uncomfortable the folding beds mattresses were very wobbly, you wake up and they are all over the place. The main queen size bed has a dip in the mattress. My mother who's 69 years old was unable to sleep properly she kept telling me they she could only sleep the certain way to be comfortable. The small part of the bathroom ceiling has mold as well as the shower door. The air vent in the bathroom was not working. I told the receptionist about the bed and the air vent he said he will look into it and explained that the air vent only works in specific time of the day which didn't make sense to me at all. But anyway no change was made. I felt like the whole staff was so nonchalant about their guests. The only friendly person I met in the hotel was the woman who serves breakfast. Speaking about breakfast, bacon and omelet eggs and two kinds of cheese and cold cuts that's what your going to get. You get tired of it eventually specially for someone who's going to stay for a week. Very disappointed it wasn't the stay I was hoping it would be so I just wanted to share my experience.

Fabulous stay - very highly recommended for the excellent service and warm welcome.

The location is great! The staff is really nice. The room is really comfortable and has everything a family needs in it. There are two near by supermarkets. The downsides - 1. Too many stairs. 2. There are some renovation works in the next building which means there is noise early in the morning. Assume it will finish soon. 3. There is a breakfast with really wonderful breads but that can be improved (more vegetables maybe?!). Overall we loved it.