Hilton Garden Inn Merida

Meet expectations really nice value quality ratio.

Great hotel in a great location.

Good location. Service excellent.

Very professional and comfortable. Great location and stable WiFi

Nice place to stay clean and convinient

Hilton Garden Inn Merida is a fairly new hotel, so needless to say, the rooms and overall hotel is clean and amenities are great. My wife and I stayed here for a week on a trip to visit Merida and the Yucatan peninsula. I must add that it is more of an express/business type of hotel, but you do see families and couples around. I believe there was a conference going on during our stay, which might have changed the demographics. One thing I would change is the location, it is pretty far from the downtown area. In order to get the experience of Merida, you have to travel at least 15-20 minutes. The hotel is also above a shopping center, a Walmart, restaurants, and Starbucks- which can be convenient. Employees are okay, I can't say the receptionists went above and beyond to make my stay one to remember, but they did their job. Those I was able to interact with always answered my questions but never gave me any info otherwise. On the other hand, cleaning staff always did a great job and room service was also great! The area seems pretty safe and there is security around the area, not sure if 24 hours but I always saw at least one on patrol at the hours that I was in and out. Overall, a great hotel, I would recommend it if you don't mind the distance from downtown.

It was a nice hotel, exactly what I expected. I got a suite although I booked a king room. It was facing the Monumento a las Haciendas, as I requested. The hotel is located in a spacious shopping mall, with Walmart, so I could get food and drinks there for reasonable price, which was handy. The only problem with the hotel is that they do not have any wine selection although their wine list has a few selections. One night they had only one bottle of white wine, and the next one bottle of red wine. After I asked for another glass of the red wine (Merlot) they said they do not have it any more. Another wine they offered was not good, so I thought this was strange and unacceptable for a Hilton Garden Inn chain of hotels. They need to improve this. The beer selection was also poor but it seems that in this part of Mexico (Yucatan) they just have a couple of beer selections and draft beer is usually unavailable or they run out of it! Not a good business approach. The breakfast did not have enough of vegan selections. They would have either all pork dishes or pork and beef, and only one day during my stay did they have chicken. Even the scrambled eggs tended to be with pork! Strange but seems normal for Mexico where pork seems to be the unavoidable staple! Otherwise the hotel was fine. Would recommend it.

Was pleasant from the moment we stepped in the building. Clean, modern and friendly staff. Room was ready and a good size considering 2 double beds. Only stayed for 1 night so the experience was limited but would stay again when we return to Merida. A great city too.

Great location above a nice mall. Lots of restaurants and entertainment within walking distance.

I was totally impressed by the attentiveness and hospitality of every employee I encountered. The place was very clean and a great deal!