Villa Pinelopi

The room itself was large and spacious and well equipped. The setting is beautiful with lots of plants and it’s hard to believe you are in the centre of the town. The cleanliness let it down, the bathroom held mould and was poorly ventilated so that the room unfortunately felt damp all the time, even with all the doors and windows open to ventilate. I think because it was end of the season as well it showed signs of wear as there were dirty hand prints on the walls and the top blankets were stained, thankfully the sheets were spotless. I also think the cleaning was excessive with no way of asking them not to enter, there was really no need to change all the towels everyday and it would have been nice to have the option not too. It was also quite noisy as all the rooms overlook each other, can imagine in the summer it would be extremely loud all round. The staff were wonderful though and I enjoyed the stay overall.

Amazingly good breakfast, good location, room is so so, bathroom was bad. Morning receptionist is good.

One of the worst hotel experiences I’ve ever had. After arriving late (around 11:30) due to a cancelled ferry I drug my luggage through the town in search of the hotel (cars aren’t allow in that area so I can’t hold that against them). When I finally arrived there was no one there. I called the emergency line 3 times and finally reached someone. A man walked me to my room and told me I had been upgraded, he said that’s all he knew and I should stop by the front desk. I was given an apt a three beds (not needed as I was traveling alone). In the morning I went to the desk and was told I needed to pack my things and vacate the room because that was a room for a family, however my room wasn’t ready. So now not only do I have to repack my things and move but I have no where to go. There was no apology, in fact I was blamed for this because I arrived late. I prepaid for 2 nights, there is no excuse for this. I should most definitely have been compensated in some way but I knew that was never going to happen. The staff was not very helpful. When I left I had to search for my driver, I got lost and called the hotel for help. The woman was extremely rude to me. She threatened to cancel my ride because and actually made me cry. As you can see from my account I book on hotels.com quite a bit. I hope that this review is taken into consideration and that other guests are warned before booking here.

We had a lovely stay at Vila Pinelopi and Jenny was great for advice, recommendations and assistance. Many thanks

Beautiful small hotel...live the garden