1 Hotel Brooklyn Bridge

Terrible experience and poor customer service. The rooftop bar is cool but the bar tenders are speak to their friends and colleagues and completely ignore paying customers! Needs a change of employees and revitalization. Terrible value and service, Wasn’t 5* but the price was 6*.

Went with a friend for a staycation and it was so lovely. All of the hotel staff were so gracious and polite. The decor was beautiful from the lobby to the rooms to the outdoor eating areas. We had a delightful time enjoying the rooftop pool and cocktail bar. Would definitely stay again in the future and will recommend to any visiting friends and family.

I loved this place the staff are the best, especially the concierge they are great guys.the only slight criticism was that part of the hotel was booked for functions which stopped us using the rooftop bar which is not good its not like you paid less on that night for limited use.But we will be back that is for certain.

They gave me a wrong key to the wrong room, I walked into the room, got yelled at by some random lady saying "what are you doing in my room?" I got very scared because I didn't even know what happened. The lady even asked me "did they send you here to clean my room?" Worst experience ever.

Pros: Hotel was well kept, checked us in super early which we were really grateful for. Cons: roof top bar was too full to get into as non guests could pay to get up there. This also meant that the it was very difficult to get an elevator to your room in the evening as it was so busy. We were booked into a Skyline Suite and one of the large windows would not close. We reported this at around 11am, then again at 3pm and finally someone came to look at it around 5pm. This wouldn’t have been a massive issue except the room we were next to were smoking cannabis out of the window, which completely stunk out our room. We complained and got an “ok thanks”. No one followed up with us or apologised. To pay close to £800 a night, I would expect much better service.