Hotel Nyx Cancun All Inclusive

Had to book at the NYX after unexpectedly having to leave another resort. I was not disappointed and highly recommend. Really enjoyed the dinner. Only thing is the resort faces the rougher side of the ocean.

The location, the beach, the service are awesome, the food is delicious and variety, the rooms are great shape and veru confortable, very clean, the staff is very profesisonal and friendly. As areas of opportunnity will be some bottles and some drinks werent available may be for the re-opening, and not all the restaurants were open, the lobby washroom was not very clean. All the rest I can say was Very Good and Recomendable ****

I just needed a quick getaway and the review's were excellent over all so I took a chance. The rooms were clean and fresh, the food was pure deliciousness and the staff like Alexandra at Front Desk, Juan my server in restaurant and many others that had friendly smiles even through masks...so, glad I took chance was great recharger of body, mind and soul

The evening we arrived there was no electricity. It was annoying!! I feel like the staff really didn’t try to comfort any of the guests. Two days in a row there were no towels available at the pool. They close at 6 but failed to tell us. However, the pool and beach view are to die for. It is beautiful and the servers on beach were excellent!! The restaurant dinner needs an upgrade and so does that staff. They were not very friendly. They seemed annoyed. But overall a good stay.

I had previously stayed in Playa del carmen. This was my first time in Cancun, overall not impressed by this hotel. Much less accommodating than I had been used to with many less amenities.

We stayed here for 3 nights of a Cancun trip involving 4 different hotels. Nyx was fantastic. We arrived 2 hours before check in. They did not give us the room but they allowed us access to the resort with the all inclusive wrist band. We paid for a sunset room with a king bed. The room was clean. Big bathroom. Big tv. Little balcony. The only thing we were disappointed with about the room was the “sunset” feature. We were facing in the direction of the sunset but it was completely blocked. I can’t remember if I paid extra for that part but it was a let down. The only oth negative was brief. The elevator was broken when we arrived. They had it fixed by the second day so it wasn’t a big deal but even with it working, this place is not good for a person that has trouble with steps. 93 steps from the beach to our room on the 3rd floor when it was broken. Half that with it working. I thought the food here was great. They have multiple sit down restaurants that give you a menu. There is a buffet option for dinner. We couldn’t find a single employee that wasn’t pleasant to deal with. The issue with the food is small. They charge extra for room service. We already paid for all inclusive. Having someone walk it up to the room isn’t that big of deal. The lobster on the menu did cost extra but that is more understandable. The beach was great with amazing waves. Massive shortage of chairs. If you don’t claim it by 8am you might not get one. Beach cabana for 300 pesos. All day service!

We did the all inclusive thing at Hotel Nyx and just loved it there. The room was perfect, the food was awesome, (especially loved the dinner buffet) and the service was good. We booked a couples massage at the spa and it was so-so. The beach there is beautiful, and we loved the whole feel of the place.

Our room was a sunset lagoon view and was beautiful. The bathroom was so fancy and the tv was huge. The all inclusive is a must! The drinks were not watered down and there were so many to choose from. The food was amazing and filling. The beach area was clean and had shaded huts. I never felt unsafe and there was a life guard on duty. There wasn’t a lot of kids but would be fine for a family, too. We also got a photo shoot included and I thought it was going to be hokey but they ended up being some of my favorite photos! There is a shopping area a few blocks down. We didn’t speak a lot of Spanish but all the staff were excellent and friendly, and spoke English. We’ll be back!

The Nyx hotel was the last of the 3 hotels we stayed at. Not the best experience: the staff at reception were not really friendly and not explaining things properly (what is available and how things work in there). Some of the waiter were efficient and friendly and some less.. The room given to us was at a lower level and you could smell humidity/dump. Also, in 2 nights my sleepers became black underneath (they were almost white after using them for 5 nights at the precious hotel).. You could feel while walking that the floor was not clean at all.. The info given in the site are misleading: - it says free cabanas but when you actually go into one of the 6 cabanas in the front you've been told that you need to pay 300 Pesos a day to stay there (we were not the only one that have been misled) - the car park is below and there is no lift to take you and your luggage above at receptions and the boy outside was completely useless as he did not inform us about it when asked (too busy checking his phone) - also, only when arrived in reception we've been told that the Italian restaurant was not part of the "all inclusive" we've booked because you need a minimum of 3 nights (and we have only 2). So if we wanted to go there we needed to pay - the Japanese restaurant needs to be booked in advance too so we have been basically left with the continental restaurant.. The food is not the best, the only decent one from the "all included" was the street food available during lunch..