Casa Loteria has several things going for it! We loved the pool, especially the kids pool. The breakfasts were wonderful and the staff, in general, were very friendly, attentive, and helpful. The location is great as you're close to everything. Free yoga class was wonderful on the rooftop.
However, I cannot recommend this hotel and the next time I go to Sayulita, I will be staying elsewhere. From the moment we arrived, we had problems. There were blood stained sheets on one of the beds, our safes were closed and not operable for a night until they had to be opened, and the A/C could not turn off for two nights due to terrible remotes and batteries. It was freezing in our place. The next morning after we arrived when we wanted to go to another town, our car was blocked in for about an hour as they searched for the driver of the truck blocking us. To top all of this off, when we shared all of these grievances with the manager THREE TIMES, he did nothing for us. He had said he was working on it as they normally don't give any compensation, but he never followed through. It's really too bad, as the staff is wonderful, the place is beautiful, but the management is terrible. These were all issues that were simple and should have never been problems that we had to deal with on our vacation. I've never stayed in a hotel like this where the management wouldn't make up for their mistakes with the customer.
