Callas House

Callas House lived up to and exceeded our expectations. We had a very large executive room which was really well appointed and equipped with Nespresso machine, kettle etc. Plenty of storage space and a well equipped bathroom with good shelving and a powerful shower. Although on one of the main streets, there was no traffic noise. The location was convenient for access to the main river area (about a 10 minute brisk walk) and St Stephen's Basilica was at the end of the street.

It was very quick and easy to check in to Callas house, the building is beautiful and reception staff helpful and friendly. The room had nice decor and was as expected. We book a room with steps up to a balcony and Id advise anyone to do the same, its worth a little extra. Bed comfortable, coffee machine and kettle which makes a huge difference. A system to play your own music. Strangely however the floor lamp seemed to be linked up to the main light, which was a lain as we missed the ambience of a night soft light while relaxing. We had breakfast each morning in the downstairs cafe/restaurant next door, which was fine..nothing too exciting! But was beautiful surroundings and got our day started well. Staff friendly but not intrusive at all. Its a help yourself buffet. The only real let down was the housekeeping, id say they do a very average job compared to alot of hotels. Things such as bins werent emptied daily or floors swept etc. Table tops cleaned. Its very basic housekeeping. I split some coffee on the duvet cover one morning and expected it would be changed..but no..it was simply made. It didnt impact too badly..but id say it stops the hotel getting rave reviews as it makes you feel theres something lacking. Which is a shame. You get free bottled water each day, the mini bar is expensive so bring your own! I felt €8 was ridiculous for a small bottle of red wine. Location is great, and one tip, if youve not been before. Download the BOLT taxi app!

When we arrived, the entrance is locked, we followed the instructions on the door, rang the door bell, but no one answered. I went to the hotel’s cafe on the other entrance called someone to open the door from inside. It was a freezing night outside. Front desk staff were friendly. After we entered the room, we found out the bed sheet and pillow were dirty and has black spots and blood on it (probably someone’s period). That’s was super disgusting and annoying. We called to exchanging the bed sheets And pillows , the staff said the depot is locked, only he can do is switch the room. He came up with another room’s key, but we surprisingly found out that other room’s bed was still dirty with black spot. That proved overall they all dirty. When we booked the room, we had high expectations because it was higher rated and higher cost per night compare to other neighboring hotels. But Callas House failed to do its only job as a hotel. Here are some images about the dirty bed. I would like a refund.

Nice hotel, good breakfast, and great location. However two major issues makes it difficult to recommend. The first is we were only given one set of keys and the doors can't be unlocked from the inside. This is a major safety issue in case one person gets locked inside while the other is out. This needs to be updated ASAP. Secondly the shower kept flooding due to improper drainage. The issue was raised with staff and not fixed, the offer to shower in another room wasn't sufficient.

Excellent location (less than 50meters from metro station). Clean & quiet. Nice breakfast. One improvment I'd make is switching to down comforters (duvets) isntead of the thin blankets they currently use - not everyone likes to sleep with AC turned on.