My wife and I had such a lovely time here we were rather reluctant to return to cold ,damp, wet Yorkshire! From the moment the outstanding concierge, Yasoja greeted us so warmly to our leaving,we had a truly wonderful stay in this hotel. Whilst Yasoga was memorable for his warmth and empathy for my wife having knee trouble ( OK I get it … Why did we go to Lisbon!! Well, we wanted to !!) we found the entire staff very friendly and went out of their way to make our stay comfortable.
The hotel chain has a service oriented approach and emphasises this with the ‘ complimentary’ welcoming bottle of Prosecco and the daily’free’ mini bar. Of course this is priced in but is a clever and appreciated gesture that I wish more 4/5 star hotels would copy! The mini bar we used fully and always had a drink or snack on hand whilst out and about or on the hop on off buses.
The rooms here are ‘London’ size i.e. about the smaller end acceptable but we found the bed comfortable if only a normal double and the clothes storage was just large enough for our needs. The en suite facilities were fine, beautiful marble and quality fittings throughout. Our only criticism at all is that the carpeting on our hallway on floor 3 leading from the lifts to the rooms was desperately in need of a good clean!This cost the missing star for cleanliness!
The breakfasts up on the roof level were excellent and once again service was superb! We loved the area with all its restaurant options.. We loved this hotel!