The staff running this hotel is ridiculously unprofessional and some appeared to be underage, but I can't be sure about that. We would order something as simple as ice, about 1 hr later, we'd have to go get it ourselves from their kitchen. Our cab was booked at a wrong time, had we not checked, it would have caused us to miss our train. One of our food orders was delayed by 3 hrs and when it came, it was without rotis. We had a long chat with the manager, Ruben, who as we expected, didn't care enough to remember how long the delay was and wouldnt give us anything in writing about the many blunders during our stay. When I walked in, I wanted to book the property for 40 odd people as an overflow hotel for my wedding next year, but I walked out very disappointed. Change your staff! Except Vinod, the supervisor, he was helpful.