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Fairmont Amman

5.0 star property
Luxury hotel with 7 restaurants, near Salah El-Din Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Amman

7 restaurants, breakfast, lunch served; local and international cuisine
Point of interest
2 bars/lounges, rooftop bar
Premium bedding, down comforters, minibar, in-room safe
7 restaurants, breakfast, lunch served; local and international cuisine
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Pet friendly
Main amenities
  • Daily housekeeping
  • 7 restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
The price is $270
includes taxes & fees
$250 per night
Dec 30 - Dec 31

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Fairmont Gold, Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom

Room, 1 Bedroom | Premium bedding, down comforters, minibar, in-room safe

Room, 1 Bedroom

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 2 Queen Beds, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Smoking

View from room

Fairmont, Room, 2 Queen Beds, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Executive Suite, 1 Double Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 1281 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, Smoking

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 1281 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Presidential Suite (Signature)

Presidential Suite (Signature) | Living area | 43-inch LED TV with satellite channels, TV

Presidential Suite (Signature)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 1496 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Fairmont, Penthouse, 1 Double Bed

Fairmont, Penthouse, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Fairmont, Penthouse, 1 Double Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 3412 sq ft
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Fairmont, Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont Gold, Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe 2 Queens Smoking

Premium bedding, down comforters, minibar, in-room safe

Deluxe 2 Queens Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Royal Suite (Amman)

Royal Suite (Amman) | Living area | 43-inch LED TV with satellite channels, TV

Royal Suite (Amman)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 1765 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 936 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Smoking

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
  • 936 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Non Smoking

Apartment, 1 Bedroom, Non Smoking | Living area | 43-inch LED TV with satellite channels, TV

Apartment, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 1044 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Fairmont, Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
6 Beirut St - Fifth Circle, Amman, 11183

What's nearby

  • The Galleria Mall - 2 min drive - 2.1 km
  • Embassy of the United States - 3 min drive - 2.6 km
  • Abdoun Bridge - 3 min drive - 3.0 km
  • Al Abdali Mall - 4 min drive - 3.5 km
  • Amman Roman Theater - 6 min drive - 6.1 km

Getting around

  • Queen Alia Intl. Airport (AMM) - 42 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Coffee Bean & Tea Leaf - ‬11 min walk
  • ‪Roberto’s - ‬3 min walk
  • ‪Zenith - ‬5 min walk
  • ‪Espresso Lab - ‬4 min walk
  • ‪Daimeh - ‬6 min walk

About this property

Fairmont Amman

Enjoy your visit to Amman with a stay at Fairmont Amman. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Salt Steakhouse, one of 7 restaurants, serves local and international cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a health club. Fellow travelers love the helpful staff.

Languages

Arabic, English, Filipino, Greek, Indonesian, Thai, Turkish, Ukrainian

At a glance

DONE

Hotel size

    • 316 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 15 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free secured onsite valet parking
    • Onsite parking limited
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • 7 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Supervised childcare (surcharge)
  • Children's menu
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (43056 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • Seasonal outdoor pool
  • Designer stores on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path to elevator
  • Wheelchairs available on site

Room amenities

Be entertained

  • 43-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water
  • In-room dining only

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Fairmont Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Dining

Salt Steakhouse - Overlooking the garden, this restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Nur Lebanese - This restaurant specializes in Middle Eastern cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
Caprice Groovy Room - Overlooking the garden, this bar specializes in international cuisine and serves dinner and light fare. Happy hour is offered. Reservations are required. Open daily.
Tsuki Asian - This restaurant specializes in Asian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Nasim Rooftop Lounge - This poolside rooftop bar specializes in local and international cuisine and serves dinner and light fare. Happy hour is offered. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: JOD 100.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JOD 20 for adults and JOD 10 for children
  • Airport shuttle service is offered for an extra charge of JOD 100 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Safes in guestrooms can be used for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 1:
  • Swimming pool

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for JOD 35 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of JOD 25 per pet, per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7 PM
  • The seasonal pool is open from April to October
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system and window guards on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Fairmont Amman Hotel
Fairmont Amman Hotel
Fairmont Amman Amman
Fairmont Amman Hotel Amman

Frequently asked questions

Does Fairmont Amman offer free cancellation for a full refund?
Yes, Fairmont Amman does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont Amman?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 7 PM.
Are pets allowed at Fairmont Amman?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 15 lbs per pet. There's a charge of JOD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Amman?
Yes, there's free valet parking. Parking spots may be limited. Electric vehicle charging is available.
Is airport shuttle service offered by Fairmont Amman?
Yes, an airport shuttle is available. The charge is JOD 100 per vehicle roundtrip.
What are the check-in and check-out times at Fairmont Amman?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Fairmont Amman and nearby?
Onsite recreation at Fairmont Amman includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a seasonal outdoor pool. Fairmont Amman also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Fairmont Amman?
Yes, there are 7 onsite restaurants, featuring alfresco dining, local and international cuisine, and garden views.
Does Fairmont Amman have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Fairmont Amman like?
Fairmont Amman is a short 9-minute walk from Embassy of Bangladesh and 9 minutes' walk from Embassy of Bulgaria.

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Comfort & beautiful hotel
The hotel is beautiful, service was good. Room service & dining room breakfast were good. Room was beautiful and comfortable. Staff were friendly. There did not seem to be any recycling option. Concierge were nice but couldn't answer all of my questions. If you didn't want to pay for the hotel taxi (more), one had to get their own Uber -- perhaps this is an Amman thing generally, not sure.
lisa s, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

service was good, room beautiful
Lisa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ahmad, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

AMR, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely outstanding hotel. Service from Ammal was faultless. The cocktails in Caprice were superb, the meal at the Asian restaurant was out of this world. Beds like clouds, enormous bathroom and separate shower room. We stayed at the Ritz Carlton the week before and the Fairmont is a much better non pretentious vibe with nicer rooms and more character. Highly recommend.
Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful setting
Narcisa, 1-night romance trip
Verified Orbitz guest review

8/10 Very Good

Rafiq, 11-night trip
Verified Expedia guest review

10/10 Exceptional

beautiful
Steven, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Kamal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Good staff Good dinning options Clean hotel
Halit, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Ala, 1-night trip
Verified Expedia guest review

10/10 Exceptional

ahmad, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice and excellent
Laith, 1-night business trip
Verified Expedia guest review

8/10 Very Good

Amazing Hotel. Lost a point only because of their underwhelming pool, more of a tanning pool than a one you can actually swim in
Amrew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our stay was great
abdallah, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Our stay was great
abdallah, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Anica, 2-night trip
Verified Expedia guest review

10/10 Exceptional

everything
Haissam, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Everything
Haissam, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Wonderful service from all levels of staff. Because this was our second stay, they sent us a bowl of fruit and a Thankyou card. The rooftop bar and restaurant was lovely.
David, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good
TAHA, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Nudrat, 1-night trip
Verified Expedia guest review

8/10 Very Good

Jeries, 8-night trip
Verified Expedia guest review

8/10 Very Good

Check in process was very bad. Slow, unfriendly. Room was great and location also v good. Check out was also very good. Pity about the check in.
Dharma, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Beautiful but my least favourite hotel on trip
It’s a wonderfully presented hotel but in a really boring part of town, also not very walkable in the immediate vicinity, which I usually like to do to explore. In hindsight it’s probably a business trip type hotel. I was also disappointed in service one of the days I stayed, a lady loudly disclosed my room number in the breakfast hall (which I didn’t appreciate for my privacy) and made a fuss while I was in the middle of eating saying breakfast wasn’t included, which it actually was. Even if it wasn’t included it was a silly thing to make a fuss over as if I was going to run away and not pay or couldn’t afford it, which is a rude assumption when I would have happily paid when settling my bill on checkout if it wasn’t included, which it was. Aside from this the staff were generally nice but the breakfast incident left a bad impression and seemed unprofessional. Especially when comparing to some other amazing hotels I’ve stayed in on this trip, this stay fell short of my expectations of Fairmont hotels I’ve enjoyed in other cities.
Christina, 2-night trip
Verified Hotels.com guest review