The staff were friendly and helpful and assisted us with our cases. The room was large, clean and comfortable, and the en-suite too, with all amenities.
The water was almost hot enough but not quite.
Breakfast was okay but not great. We asked for marmalade and were given one little pot to share. I would normally expect to see a choice of cereal, fruit juice rather than squash and a selection of fruit. We went into Lyndhurst for breakfast after the first day.
I would have expected to have the rooms seen to every day, mugs and glasses replaced and coffee and tea replenished, and bins emptied. Staff did provide replacement sachets if requested but he had a large collection of mugs and glasses when we left.
I did feel the hotel seemed a bit tired although every attention was paid to our comfort.