If I could give this place zero stars, I absolutely would. My stay was a complete disaster, and I regretted it every single day. None of the services promised on Expedia were provided.
To start, they don't even have a swimming pool. I specifically chose this hotel because their listing showed a pool in both the photos and description. When I brought this up with the staff, they admitted they were aware of the misleading information but had no plans to fix it. Several other guests I spoke to were just as frustrated, having booked for the same reason. Despite their promise to remove the misleading pictures, nothing changed during my 5-day stay, and it was clear they had no intention of doing so.
On top of that, the WiFi was atrocious. They had three different networks, and none worked properly unless I stood in a specific corner of my room or near the door. Any movement in the room, and the signal would drop completely. The management did nothing to resolve it, offering a range of flimsy excuses like "it's an outside issue" or they "hadn’t noticed it was unplugged." Their indifference made it impossible for me to work or study, costing me even more. Despite paying the full price, I left feeling completely cheated, and they showed zero interest in addressing any of these issues. Thirdly, the towels are dirty, the rooms are filthy and stinky, the bathroom is covered with plaque, and there is no hot/warm water.
Terrible hotel, do not stay there!