2/10 Κακό
11 Ιανουαρίου 2025
Disappointed
Staff was rude and unhelpful and will never take ownership of mistakes. Tried to put us in a room that smelled like it had just been painted to the point I had a migraine after 10 minutes and my mother in law and husband had to keep the baby outside. It was confirmed to have been painted that day by housekeeping only for the front desk to deny it.
Told us they couldn’t do connecting rooms because we never asked even when we proved documentation that we asked at booking. Even though they checked someone into the room next to my mom and mom in law 5 hours after we checked in.
Bathrooms (specifically tubs) looked like they hadn’t been cleaned in a long time.
A bug was found in my bed- not bed bugs but more like small caterpillar .
And I say my bed after they apparently had no more kings to accommodate us even though that is what my husband and I booked to have room for our child’s pack n play. Disappointed as I grew up staying at this hotel but will definitely not be back. Horrible experience, staff and rooms.
Kimberly
Kimberly, οικογενειακό ταξίδι 4 διανυκτερεύσεων
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