4/10 Fair
Nov 26, 2024
Worst trip...
I travel to Orlando a lot for events and this hotel was the first not to not be able to accommodate me until 4:30pm was horrible. The Starbucks on site didn't have any food only a pizza place was open not a lot of food variety. The hotel didn't offer frequent transportation to universal which is about 10 min away in car, you had to make a reservation which doesn't make sense. Ice machines weren't working I tried different floors. Room AC kept turning off didn't have an ON button. This whole stay was terrible and no compensation was offered for the issues. I would not stay here again.If it wasn't for the convention that was being held here that we went to which was terrible too, this would have not even been an option for me, overall my stay was just horrible.
Verified traveler
1-night trip with friends
Verified Hotels.com guest review