Millennium Gloucester Hotel London Kensington

Comfort beds, with good service. Premium setting, but bedrooms lacked a contemporary style, as it felt slightly outdated. Wide selection of food at breakfast, but buffet items were some what lukewarm, however there was additional table service available. Hotel let us leave bags there after checking out which allowed us to enjoy our day more. Hotel is on the Piccadilly / Circle and District line at Gloucester Road and has easy links across London.

Upon check in at nite, my room was smoke filled like old school Vegas casino style, and heat switch broken off. Panels torn, and half under a renovation. Shocking. The engineer came up to see it, and agreed with me on all fronts. They deemed the room, not inhabitable, and moved me right away to a similar one. it was better, but the w/c mechanics never worked well. Not the toilet/shower/or endless clogged up w/c sink. They said they were in the midst of a complete renovation room to room, but I found they should have discounted these half baked rooms, but mngt did not. Plus the maids were lazy and never changed the sheets only upon request. They also never refilled the standard room stuff like soap, toilet paper/cafe, etc daily. Never once vaccumed the dirty crumb filled carpet to my surprise. Terrible room mechanics and maid service. never again at that price.

I would not recommend this hotel for those that are vacationing in London. Although the location is decent there are so many other better options when it comes to hotels, much better to look for a boutique hotel or even an airbnb. The hotel rooms do not feel clean and after spending a week here for work I was witness to poor daily cleaning. Sheets were not changed unless you ask, carpets were not vacuumed, etc. No sitting chair was available in room even after I asked for it 3 x. Staff was not friendly and basically got mad because I followed up with their maintenance several times to fix a broken window that was slamming because of strong wind. I have stayed in this hotel several times because it is where a yearly conference is held and every year there is one issue or another. If you are there for a conference / business then it will do, just wouldnt recommend using the hotel if you are vacationing.

Bit shabby in places. Overall okay

House keeping is so bad