Hotel Nikko Düsseldorf

Hotel is well located, in the centre of Little Tokyo, but note that not all the facilities advertised are included in the price for the room (pool etc), these you all need to pay to use. Rooms are also quite basic, no chrome cast etc for the TVs

the room was a little cold

Hi I would like an email from general manager with an apology for a case where i has to be a victim of an agressive and threatening ! Front desk agent . I do have important contacts in Germany and I didn’t like at all most of the service of front Desk. The lady apologised to me once and promised to send me a letter of apologist from general manager who is still procrastinating contat and apology despite my detailed description of the very disagreeable and insulting treatment of me by the employee . I would like your intervention . Besides The floor I was on was smelling very unpleasant . Coffee machine doesn’t work , safe didn’t work at all.. so I could t deposit even my valuables

Hi I hope u get an email from you hotels.com and you intervene here.due to the fact that hotel gives impression that customers are of no value to them . And don’t take some customers seriously .. I expect an apology . Besides room’s Safe didn’t work at all. The 6 floor stunk and reeked ... the front desk employees were rude, agressive and not wiling to Help! The worst stay ever ! Not to mention the spa sauna was not turned on! And this is inacceptable. Two males at reception were assaulting me verbally and shouting at me ..

The only positive about this is the location, is one block from a Subway station and also only bra 10 minutes walk from Alstad. It is an old hotel that has been revamped but is already wore out. The worst is the air conditioning, it just does not work well which makes the stay extremely uncomfortable

The wait to check-in was unbelievably long, staff very unfriendly and tried to make me pay for a room upgrade when I had already bought a double room and notified on the hotels.com website that I wanted a double bed instead of two singles. A condition hardly worked in the room, no towels or toiletries in the room when I arrived and coffee machine also didn’t work in the room. Lift to parking lot out of order. Terrible experience, would definitely not recommend this place.

The entire room was dusty, dirty and looked like it has not been cleaned in a couple months. Will not come back.

Since my flight is in the late afternoon, I could use the room until 14:00 without extra charge.

The hotel is more a 3-star hotel. Slow service at check-in counter and always a queue although the individuals working there was friendly. The cafe bar server was not very friendly, no smile. All the restaurants were closed between 11am-noon so no food service except for room service, which is odd. We had a business suite and there were trash under the bed that was visible and stains on the floor. Was not impressed.

Reviews are consistent with my experience. AC did not work, internet was inconsistent, and "queen" bed meant two singles pushed together. The furnishings we're nice and coffee machine in the room was a good plus, but there is a lot of potential to be better - especially compared to other Nikko hotels. Save your money and have breakfast around the corner. It's not a bad hotel, but it's not a great one either. I would probably stay there again just for the location - that helped a lot. Staff we're friendly but not particularly thorough when cleaning or engaged when helping. Check on and check out was smooth.