Outrigger Reef Waikiki Beach Resort

Our stay was from Dec. 19th to Dec 26th. All staff members from Concierge, Bellman, Front Desk, Hospitality, and Check-in could not have been more accommodating and respectful of cleanliness and social distancing. There are limited resorts on the beach in Waikiki, and if you don't want an extended walk to the water, the outrigger can't be beat.

The location was perfect for our beach vacation. Beautiful view from our room.

On my arrival the front desk personnel told me that my reservation had been cancelled. I originally booked at the Outrigger Reef. Turns out you didn't even know they were closed and had been closed for months. My resv got moved to the Outrigger Bch Rsrt. When I checked in I was told that you had cancelled my resv. What the hell is going on. Thank God, I know the resv mgr (from the Reef--now working at the BchRsrt) and she reopened our resv and got us the same room and rate as orginally booked. I got No help from Hotels.com at all. Abysmal customer service. I demand you refund my card ASAP. Thanks for almost ruining a Happy pre-Thanksgiving vacation trip. And I called Hotels.com and Outrigger staff numerous times to make sure of my resv at Bch Rsrt.

I love the fact its on the beach and close by to do a lot of things. I dislike the high prices one has to pay to stay there. My only wish is they would offer something like a past guest plan. Paying over $2500.00 a night for a hotel when most peoplle are out and about by day and evening seems a bit steep to pay for a night's sleep.

Enjoyed the free classes, the beach and pool. Unfortunately due to the Coronavirus the Restaurants and shops were closed except for take out, something that was out of their control. Loved Sue at the one jewelry store before they had to shut down. She was a pleasure to work with.

Our house keeper Joanna was amazing. She went above and beyond what she had to do. She always made sure we got or had everything we needed. The whole staff was great from the parking attendants to our wonderful friend who checks us in and also the staff who helped us book our excursions.

Location and the large room we were provided. The view also

Do not stay here. There was no room service. They said they were changing the menu and had too many mix ups to offer it. Then Gave me a hard time when I ordered pizza to the pool and didn’t want to give my son the check in juice they offer while I was checking out - he’s 5. We were miserable and starving the whole time. Thought it was another Outtigger when I booked, over all disappointed. Only good thing was SHELDON - at check in he was so nice and attentive.

Very nice resort. Would highly recommend! Great location and close to many activities.

Hotel staff was great, maid serves did a super job, a clean room. best of all the pool side bar & grill was super. what up-set me was the hotel restaurant, the hostess treated me bad, seated me the worst table to seat, place was empty. why I don't know it my first time there, maybe because I'm old.