2/10 Κακό
14 Μαρτίου 2025
They canceled my room!
I was scheduled to stay 2 nights at Fairfield for my Birthday and had great activities planned. All plans we ruined due to Fairfield Inn canceling my reservations at last minute. I had just driven 3 hours to Houston, and was about to go check into hotel when I received a call from Hotels.com letting me know that Fairfield Inn canceled my reservations. I was devastated!! I specifically reserved a Hotel close to where i needed to be for the next 2 days and due to them canceling my reservations my Birthday plans were ruined. Although Hotels.com tried to accommodate by finding me another Hotel, it was much further than I needed to be. To make things worse when I called the Hotel to confirm, they told me that they had No Hot Water!!! I then tried to make another reservation at another Hotel and although they had a room, i had to wait on my Birthday in my car until they had a room available and cleaned. Needless to say, I had a horrible Birthday!
Colleen
Colleen, ταξίδι 2 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com