2/10 Κακό
19 Ιουν 2025
My husband and I checked in and immediately saw a dead smashed cockroach on the bathroom wall. We contacted the property immediately as we were not going to stay and wanted a refund. The person on the phone offered to have maintenance come spray- this is illegal. According to Georgia health codes, a professional extermination company needs to do it. Because we booked through a 3rd party site they claimed to not be able to grant an immediate refund. Hotels.com could not offer a refund without manager permission. After 3 hours of back and forth and a threat to the health department, i was finally connected to a manager. Sophie was amazing and refunded us completely. As we were leaving the property we saw another customer and mentioned our experience. She mentioned she had also seen a cockroach but was almost done with her stay. Yes, cockroaches are a thing in Georgia but 1) its a health code violation and 2) either the housekeeping staff or the last customer smashed it and left it. So that is a statement to the lack of cleanliness this property has.

Katie
Katie, ταξίδι 4 διανυκτερεύσεων
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