Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive beachfront property with free water park, near La Isla Shopping Mall

Choose dates to view prices

Mon, Apr 13
Tue, Apr 14
April 2026
May 2026
At Wyndham Alltra Cancun, unwind on the pristine white sand beach or enjoy a refreshing cocktail at the beach bar. With multiple dining options and ocean views, this all-inclusive resort offers something for everyone. Enjoy water park access, a spa with deep-tissue massages and body wraps, or get active with beach volleyball. Plus guests love the helpful staff who make family-friendly memories possible.
Excellent

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach cabanas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Cable/satellite TV service
$263 nightly
$323 total
Apr 29 - Apr 30
Total with taxes and fees

Why we love this property

Ocean escape paradise
This all-inclusive beachfront property boasts white sand. Guests can enjoy beach volleyball, loungers, and cabanas, or explore nearby water activities.
Poolside fun and slides
The pool area at this all-inclusive property boasts 2 outdoor pools, a children's pool, and a free water park. A waterslide and poolside bar enhance the fun.
Relaxing spa retreat
A full-service spa offers massages, facials, and body treatments for total renewal. Guests can unwind in the sauna, hot tub, or garden.

Room options

Showing 22 of 22 rooms
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
View from room
Premium bedding, free minibar, in-room safe, blackout drapes
55-inch plasma TV with cable channels, TV, DVD player
Terrace/patio

Presidential Suite 1 King Bed

Exceptional
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed
View from room
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront Swim up

Exceptional
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Accessible

  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Accessible

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Shower, eco-friendly toiletries, hair dryer, bathrobes

Family Junior Suite, King Bunk and Trundle Bed

Good
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite King Lagoonview

Wonderful
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View Double

Excellent
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room

Junior Suite Double Beachfront

Good
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room
Shower, eco-friendly toiletries, hair dryer, bathrobes

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room
Shower, eco-friendly toiletries, hair dryer, bathrobes

Deluxe Junior Suite Ocean View King

Very good
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
Sun Club Master Suite Ocean Front King | Bathroom | Shower, eco-friendly toiletries, hair dryer, bathrobes
Sun Club Master Suite Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes
Sun Club Master Suite Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes
Sun Club Master Suite Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Sun Club Master Suite Ocean Front King

Very good
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
55-inch plasma TV with cable channels, TV, DVD player
View from room

Master Suite Ocean View King

Exceptional
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room
Shower, eco-friendly toiletries, hair dryer, bathrobes

Junior Suite Ocean Front Double

Wonderful
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room

Junior Suite Ocean Front King

Wonderful
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room
View from room

Junior Suite Ocean View Double

Very good
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Shower, eco-friendly toiletries, hair dryer, bathrobes

Junior Suite Double

Very good
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
Shower, eco-friendly toiletries, hair dryer, bathrobes

Junior Suite King

Excellent
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
View from room
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room

Standard Double Bed

Wonderful
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room

Junior Suite Ocean View King

Excellent
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
Shower, eco-friendly toiletries, hair dryer, bathrobes
Premium bedding, free minibar, in-room safe, blackout drapes
View from room
Shower, eco-friendly toiletries, hair dryer, bathrobes

King Room

Exceptional
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Tulum Intl. Airport (TQO) - 154 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can spend time at the beach enjoying cabanas, volleyball, and beachside drinks, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, hydrotherapy, and reflexology. Serving Mexican cuisine, Casa de Rosa is one of 10 restaurants and 3 bars/lounges. Other highlights at this all-inclusive property include a nightclub, a free kid's club, and a poolside bar. The pool and helpful staff get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

At a glance

Hotel size

    • 458 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking includes off-street options

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Splash pad

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Personal watercraft (motorized)
  • Evening entertainment
  • Shopping
  • Cooking classes
  • Ecotours nearby
  • Golfing nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference space (5726 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Free water park
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room
  • Waterslide
  • Splash pad
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall
  • Mediterranean architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Dining

Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offer free cancellation for a full refund?

Yes, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sorry, pets aren't allowed.

Is parking offered on site at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, this property doesn't have a casino, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are both nearby.

What is there to do at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Sunscape Cancun All-Inclusive Resort & Spa by Hyatt also has 3 bars, a nightclub, and a waterslide, as well as a sauna, a steam room, and beach cabanas.

Are there restaurants at or near Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there are 10 onsite restaurants, featuring Mexican cuisine and ocean views.

What's the area around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt like?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a short 18-minute walk from La Isla Shopping Mall and 17 minutes' walk from Chac Mool Beach. Travelers give top marks for the property's prime location.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities

What guests liked

  • The beach was described as beautiful, well-kept, and perfect for swimming and relaxation. (509 reviews)
  • The restaurants offered excellent cuisine with a variety of good food options and exceptional presentation. (185 reviews)
  • The all-inclusive experience offered a wide variety of food options, premium liquor, and endless entertainment. (130 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staffFoodRoomBeachRestaurantFamily friendlyChildrenDrinksRecreationEntertainment
Verified

10/10 Exceptional

I‘d like every thing. Staffs, very nice, gorgeous ocean view and really stunning activities. I satisfied that all things in this Hotel
Jihoon, 3-night trip
Verified

10/10 Exceptional

Nice resort with good food options and friendly staff.
Grace, 7-night trip
Verified

10/10 Exceptional

The room was nice, the food was good, the beach is great (splurge for a cabana if you can). This is the second hotel in Cancun we have stayed at and was by far the better one.
I made friends with this bird.
Beach
scott r, 4-night trip
Verified

10/10 Exceptional

Friendly staff, clean rooms, good restaurants
Omar, 5-night trip
Verified

10/10 Exceptional

Clean resort, great service and perfect location!
Alejandro, 5-night trip
Verified

8/10 Very good

The hotel was perfect for our last minute getaway. We loved that size of the resort... never felt crowded, never had to wait very long for food or drink. The property itself is very well maintained and spotless. Our ream was very spacious, smelled great and the bed was really comfortable. We have stayed at numerous "larger/brand name resorts" and found this resort to have by far the best service and friendliest staff. Daniel at the pool was an amazing server, Enrique the supervisor at Azul were especially friendly and great at thier jobs!
Chad, 8-night trip
Verified

10/10 Exceptional

Nice and safe hotel, food is good and all the staff are so friendly
Dan, 5-night trip
Verified

10/10 Exceptional

Personal y hotel 10/10
Diego A, 1-night trip
Verified

10/10 Exceptional

Loved it, great staff and a wonderful place
Mahjoobeh, 4-night trip
Verified

10/10 Exceptional

staff ,room and food was perfect recommended
Hassan, 3-night trip
Verified

10/10 Exceptional

The room and amenities at the resort was very good.
Nandhini, 4-night trip
Verified

10/10 Exceptional

Excellent 5 star hotel, worth the money!
JIANJUN, 6-night trip
Verified

10/10 Exceptional

Good food and staff
Alan, 5-night trip
Verified

10/10 Exceptional

Amazing staff, food and entertainment.
Alexandro, 7-night trip
Verified

10/10 Exceptional

Cleaned rooms, delicious food and amazing staff
Maria D, 7-night trip
Verified

10/10 Exceptional

Great location, well appointed room, nice variety of food choices, and the 24 hour coffee lounge was right on point…highly recommend
Brown T, 3-night trip
Verified

2/10 Poor

The noise level is crazy. Hard to relax. Very strict with there rules. No exceptions. The hotel has screen better days. Very poor value.
Jill, 3-night trip
Verified

8/10 Very good

Room was clean, staff was excellent, food was good
Edlira, 7-night trip
Verified

10/10 Exceptional

Everything was great, clean room, the staff so nice, the food very good, thank you all
rosa, 6-night trip
Verified

10/10 Exceptional

This spot is amazing and very polite staff love it will be coming back soon !!!!
Randy, 6-night trip
Verified

10/10 Exceptional

Great for families with kids! My kids absolutely enjoyed their time there.
Hoi, 3-night trip
Verified

10/10 Exceptional

The whole complex was great
Judith, 7-night trip
Verified

8/10 Very good

It was a very pleasant experience, the staff, the pool, the bar are good.
Thanh X, 6-night trip
Verified

10/10 Exceptional

Hotel staff were are friendly and overall wonderful!
Hyang, 5-night trip
Verified

10/10 Exceptional

Staff was excellent , rooms clean
violeta, 7-night trip