4/10 Επαρκές
3 Μαρτίου 2025
Disappointed and dissatisfied returning customer!
My room was unacceptable! The room had flies inside. The tub was not clean. The water inside the shower/tub wouldn’t stop running regardless of how many times I attempted to stop it. One of the three wash cloths had yellow stains on it and was despicable.
We arrived at our room after midnight and unfortunately didn’t notice the many problems. After lying down from exhaustion, I got up around 2 am to shower. My hubby was already in a deep sleep after driving for the past two days!
I didn’t notice the multiple unsanitary and unacceptable mold, mildew and uncleanliness until I was standing in the shower.
Because we have lodged at this location several times, I never in a million years would have expected what I experienced!
We stayed only one night and was supposed to have enjoyed a late check out.
We did not stay the requested time!
Upon exiting the property, I stopped to the front desk, returned the keys and reported our experience to the African-American female at the counter, who to my surprise was unbothered! She never showed or expressed any empathy AND did not apologize for my unfortunate experience! However, she did appear to write a couple of my complaints down on paper as to appease my complaints. Unfortunately I did not observe anything written on the paper! So, therefore I cannot confirm nor deny rather she did or not! I would like someone from upper management to contact me!
I reluctantly took a few photos prior to leaving.
Tonjali
Tonjali, ταξίδι 1 διανυκτέρευσης
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