6/10
Great room for disabled people if you have mobility problems. If you have menopause, I spent 30 mins trying to get the room to cool down, IYKYK.
The front desk host was AMAZING! She kept her cool on a hot Sunday night when customers were chewing her out circumstances that were out of her control. The key system for the doors were not working and people were giving her a hard time over it. She had been running up 4 flights of stairs all weekend helping people in their rooms. Management had not assisted her over the weekend because she was the only one there and the issue had not been resolved. She never said a bad word about her employer In front of me. Professional the entire time. Top notch employee.
On the other hand, I was held hostage in my room because I didn’t have a key and couldn’t move freely around the hotel. I had to stay an extra day because the key situation wasn’t fixed for me to use the coin laundry. I have cats traveling with me. Couldn’t leave my door ajar and I needed to wash their bedding before traveling again. The key situation should have been resolved first thing Monday morning. Still not fixed at 12:30pm on Monday. I can’t even get ice for my room and I am not the type of person to call the front desk just because I want ice. I am sure they have a hotel to operate.
Renee
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