Copthorne Tara Hotel London Kensington

Excellent service at the hotel for my sisters birthday celebration.

I have stayed here before and been totally happy. The room was okay but a bit worn looking. No lamp on one side of the bed ( my preferred side!). In the bathroom the surround of the plug hole looked as if it was mouldy or rusty and there were chips in the enamel. I didn't have a bath or shower as I was not sure about its cleanliness. Because of this I felt I had to use my facial wipes to clean the counter in the bathroom. I also used shower gel to clean the basin for my stand up body wash. the room was too warm even with the heating off. So i had a bad nights sleep. I didn't complain as I was in a rush at checkout and the staff were busy. This will not stop me staying there again. But next time I get a room that isn't up to scratch I'll seek a change. Its the first time I've had an imperfect stay and I stay here about twice a year depending on what's on at the Albert Hall.

Very pleasant stay, we paid for the upgrade which was on offer and well worth it, breakfasts were good apart from running out of certain items and having to wait quite a while for them to be replaced. Staff were very friendly & helpful, nothing was too much trouble, will definitely stay again.

The hotel was very pleasing to us and staff were very friendly. The issue was with the Hotels.com booking process. We booked a superior room for 3, when we arrived at the hotel we were told that we could not have a superior room for 3. so why was it an option when booking? I was not offered any refund but had to have a smaller room so that my son could have a pop up bed. This should have been made clear from the outset.

Nice Hotel very close to Tube and Bus route Nice Bar close to shops Helpful staff

We were very happy with our stay. The staff were efficient and friendly, the rooms were clean and comfortable.

Trip to London to celebrate birthhday. Stayed here some years ago but unfortunately nothing has changed. Staff were ok but hotel needs complete refurb. Rooms dated and breakfast in Club Room was cold and not appertising.

The room was so hot and I was unable to cool so had a terrible nights stay. Thanks

I usually stay here quite often, but over the past three months the hotel has gone down hill. The first room I had, the bathroom had been walled papered all over in clouding the shower and it looked dreadful. The joins in the corner didn’t line up where it had been patched. The toilet constantly ran water into the bowl. I reported it at 4.30pm, reception said maintenance would come and fix it. @8:30pm I was still waiting. No one came. The in room Telephone didnt work, so I had to keep going down to reception. Tried to order room service at the bar, they said I had to call to order it. I explained the phone didn’t work in my room and they sent me to reception. Reception sent me back to the bar and they reluctantly ordered my food. I moved rooms eventually at 9pm. The new room - the tv didn’t work. Called reception - maintenance had finished for the evening. It was a shocking stay. One of the lifts has been out of order for months and on the 12th floor, there is huge false wall in the middle of the floor by the lifts, where they are trying to fix something. Seriously thinking enough is enough with this hotel.

I checked in early and the staff were very helpful indeed. Its a great location for a quick stop in Kensington.