The Kensington Hotel

Family of four stayed 2/27 - 1/3 enjoyed the city of London. Hotel was quiet for the most part (doors to hallway not very sound proof). Staff was very courteous and helpful. Great location, easy walk to nearby restaurants, pubs and underground station. Only problem was we were told by waitstaff that breakfast was included and when we went to check out were billed for the meals.

Tough checking in- make sure you arrive in the afternoon otherwise you will not get a room - Great place and easy to get to everywhere

We spent a few weeks in London and stayed in several hotels, including another one on the next street over. I saved this one hoping to save “the best for last.” Check in went just fine and the lobby and adjoining rooms of the hotel were decorated beautifully. But that’s where the 5 star experience pretty much stopped. We had a deluxe room with a king bed (Room 329.) The room itself appeared just fine, the bathroom was large. They had placed a roll away in our room for our little boy. I asked them to remove it to allow for more space in the room and because I know, being out of town, he would just crawl into bed with us. When housekeeping came to take it out, she made a huge display of the inconvenience she suffered having to remove it. Additionally, the room’s floor itself was at a weird angle. You could literally not set a glass on the table without it rolling off. So uncomfortable. I get it’s an older building, but that’s ridiculous. We were given a filthy towel on our last evening that appeared to have been used to clean dirt and grime. The shower was stained with red mold and the window sill in the bathroom behind the blinds was covered in dust and dirt. Breakfast was inconsistent, one day coffee was served in a pot, not the next. Water was never refilled and no one brought other beverages when asked. All that said, kudos to Guido the doorman. He exemplified comfortable hospitality. Also, I appreciated the birthday wishes, but it wasn’t my birthday.

Beautiful lobby and lounge area. The staff is extremely helpful and kind. However, the rooms are very small. Great location, however! Perfect for the Holiday season. Very festive inside!

The hotel is great, but what makes it really special is the staff!

After reading the reviews I had a positive vision of this hotel, so I booked room for 10 nights. The intention was to change the hotel after 5 days for renewal purposes. When I arrived I decided to cancel my reservation due to the very tiny classic double room. But they upgraded me and added the breakfast in my staying, so they held me to stay at their property. I survived in this hotel the following: 1- I have been robbed at my room during my absence two times!! The first time was cash money I left it in my personal purse after few hours of my check in, when I left for dinner. I reported it to this property, their answer was “We trust our employees as they worked for us years” the true fact is: there was no camera inside my room to capture the evidence. I reported this crime to the police as well. Unfortunately, I decided to stay in this hotel because I was sure there is no cash in my room. But its happened again! I have been robbed after 4 days of my staying. One of my personal things which costed my lots of money has been stolen from my room during my absence. I left after one week of my staying. After my ‘vacation mood’ has ruined. Honestly, the only thing that’s kept me staying in this hotel and not leave immediately after the first robbery is the nice attitude and hospitality of Mrs. Valerriia. But that’s doesn’t change the fact of unsafe feeling I was surviving in this hotel. 2- I woke up scared at 3:30 am during my stay for “Emergency alarm training”.

The room offered was a family room but had a disabled bathroom set up which was inappropriate for a baby. Also sink was crack

It was great. Would stay again there in the future.

Very expensive hotel but not 5 star. The bathroom was teeny tiny barely big enough to hold 2 people. There was no light over the sink and it was not so easy to see. The light was not burned out. There was no light even there.

We had an amazing stay at the Kensington Hotel. The hotel itself is beautiful and very well decorated. The location is very convenient for those interested in the museums and parks. Everyone was incredibly helpful and nice. The closest subway station is about 8 minutes walk from the hotel. Please note this is an American reviewer :) one comment to note is that the rooms are small. I booked a Classic Room. Not a big deal but something to keep in mind when picking the type of room you want to stay in.