4/10 Επαρκές
12 Ιουλ 2025
Overbooked and underwhelmed
I checked in for a 2-night stay with 2 double beds for 4 adults, 1 child in a wheelchair accessible room. The manager's first question was, "You didn't need accessible did you?" I double-checked that I'd booked the correct room and assured the manager we needed the accessibility for my elderly father who is wheelchair dependent. He said they didn't have any and were overbooked. I asked what he could do for me, assuming there must be some contingency plan when they've given away an ADA room, but the manager's only suggestion was a refund. That was not an option as we had 5 people, 2 nights scheduled, and had no other options besides this hotel which I'd booked weeks in advance. To his credit, the manager looked at two regular rooms with my parents to figure out which one might work for us, got a roll-out cot when asked since they had advertised it to sleep 5-6, and found a shower chair when asked so that we had the basics we needed for my father, albeit in cramped corners.
Debbie A
Debbie A, οικογενειακό ταξίδι 2 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com
