We have an aunt in hospice care about to pass away any time…we packed quickly and I tried to make a reservation online…it said to choose my room, it gave 2 choices, when I finally completed it it said the room was no longer available, I tried the 2nd same thing, it said to try chat, I did, made the reservation, he called me for the credit card… when we arrived I had 2 separate reservations & my card had been charged twice…very upsetting when we are already upset.