Paradisus by Melia Cancun - All Inclusive

Great place, fun for kids. Staff was very friendly and attentive. Would certainly recommend.

We arrived at the hotel at 12:30am where Cesar was working at the front desk. Ended up waiting about 15 minutes for him to get off the phone. It was a little annoying as a we had an extremely tired 1 year old but we could of been helping out a guest and I truly don't know as I don't speak Spanish. Confirmed by our family of 18 who checked in at 8:30pm, they were told that we had a room next to them. Well they gave that room away and put us on the ground level, eh not a big deal. We just want to get to the room and go to sleep. The bellboy helps us with our bags and we get to the room where my keys are not working. He then tries his master key with no luck. A little frustrated my wife decides to go to the front desk to let Cesar know that there is an issue with the room. He then extremely rudely tells my wife that someone is coming and it wait. No apologies, nothing! Maintenance fixes the room and we get in. Once things settle I let the manager Juan know about our experience. He was very kind and apologetic. We asked to be moved but there were only double beds. when we did make the choice to move, our only option was to checkout Tuesday at 11, wait 4 hours then re check back in. Running out of space so will keep it short now. The lock on our door failed two more times and after our entire family getting involved we finally got a different room. For what you pay, and the terrible customer service we got it's definitely not worth it in our opinion. Pool beach and food were great

good hotel , great service, but rooms need to be updated, matresses need to be replaced, the service 10/10, buffet is very good!, did not understand why i should pay in the "booking restaurants" when other high end all inclusive are not like that, you just book your table and that's it!, i think you should revisit that would i come back, yes!

It was wonderful, beautiful beach, blue clear ocean water, service was great, we had a beautiful experience !!!!!

Great hotel , great facilities, Amazing views, amazing food ... not to far from down town Cancún

The booking experience was a nightmare - between the resort and Hotels, they kept making promises and denying them. Spent a month trying to switch the guest count from 1 to 3, several promises to help by both the resort and Hotels.com, nothing came to fruition. We were promised a rate of $129/extra person/night during several (at least 8) phone calls. At check-in, the front desk agent switched the rate to $209/extra person/night. Even with several "recorded" phone conversations, while the commitment was made and reconfirmed, the Hotels.com agent didn't provide much help at check-in. She kept us on hold for over 30 mins and they even hung up, without calling back (oh yes, she asked for a call back number too) such rudeness. The worst experience ever!