10/10
The welcoming person at the desk set the tone for our stay: friendly & efficient. The room was spacious, such a pleasant change from other hotels. The trash can in the room had two containers - one for recycling! Hallelujah- (come on other guys!!)
It was the breakfast staff that most clearly exemplified what we want when staying at a hotel: in this case they were Gracious, friendly, and efficient. The breakfast buffet had clearly taken a hit (we’d-seen guests at the elevator with multiple plates piled high with food). The sole employee working the buffet (Christina) was simply overwhelmed…. I was tempted to offer my help….. then a member of housekeeping staff (Darlene) jumped in to help. Both stayed friendly and responsive to questions and requests while restocking everything as fast as they could. My 40 year career has made me sensitive to good & bad customer service — and this effort was a master class in keeping the customers happy while fixing a problem. That’s why I know these staff members’ names — they deserve to know that they are one of the main reasons we will look for a Fairfield hotel whenever we travel.
Betsey
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