The hotel facilities in the lobby area and terrace are very pleasant and with good taste (restaurants and terrace) and the hotel building is very beautiful. Not so the rooms and bathrooms, which need to be updated and renovated. They are very basic and do not correspond to the quality of a 4-star hotel. The floor of the corridors on each of the hotel floors are of bad taste and very cheap looking.
The beds had plain but nice quality sheets, but no covers of any kind. Every 4 star hotel must have a well dressed bed with a thin comforter for summer time with its comforter cover, or at least a good quality cover to be used as a blanket. Every night I had to pull out from a closet a thin comforter (to my disbelief with no comforter cover!!!) beacuse the room was cold.
The first morning the housekeeper knocked on our door to clean it. We were asleep and extremely tired after hours of driving. To my desmay, the front desk phoned our room to ask me when we would leave the room in order to clean it. It was 12 p.m. The lady also asked me if we could step out of the room for 10 minutes in order to clean it. This is totally unaccetable!! I'm an avid traveller I this is the first time ever something like this has ever happened to me. Of course, my answer was that we were sleeping and they could not interrupt our rest and did not want to be disturbed.
If this hotel would renovate its rooms and corridors, it could be one of the best hotels in Ortigia.