New York Palace, The Dedica Anthology, Autograph Collection

Astonishing place, the establishment is truly amazing. Breakfast could be improved by offering a wider choice. I had an Exclusive room, I expected a bit more from it to be honest, the layout of the room was old (not in a good way) and rather standard. Good service and friendly staff. Spa ok, nothing special though. Disappointed by the gym.

Beautiful building, great staff, great food, wonderful service. Very comfortable stay. The addition of a movie channel in rooms would be the icing on the cake.

top unique hotel, amazing rooms and service and The New York Cafe which is a piece of art.. excellent SPA...

I don't think I have ever been so disappointed with a hotel before. I stay in hotels (for work reasons) at least two days each week and have long wanted to stay in the New York Palace, because its cafe is so excellent and the interiors of the hotel stunning. It however, is a case of over-promising and under-delivering. A 5 star hotel with 2 star rooms! My room, which was an upgrade (God knows what the original was like), was full of old, cheap furniture, stains on the carpet (bad ones), dirty marks on the toilet door, damage to the bath, stains on the wall, cheap one sachet Nescafe freeze dried coffee (seriously, you give your customers this, when even most 3 star hotels now have coffee makers installed?) etc etc. To make it even worse, the heating was put on whilst we were out and it could not be turned off! The room was sweltering hot, but the windows were sealed shut! It was an unbearable night, with little sleep for me and my partner. The hotel maintenance man did bring a fan, but for all the good it did in circulating hot air, he might as well have brought a hair dryer! Perhaps these rooms will be revamped and we were just unlucky to be saddled with something so mediocre? Whatever the reason, it is not acceptable to market yourself as a 5 star hotel, but deliver inferior quality service. Everything else was as it should be, but the room and the experience was a travesty.

מלון מדהים,שירות נפלא,,ניקיון ותחזוקה מושלמים.

It was our anniversary and we had nice and pleasant stay.We also had a great anniversary dinner at Salon restaurant . Staff was very nice. Location is good and feel the history during stay

Amazing

Amazing place! Can’t wait to return

Concierge service was good but didn’t give tips for reservations.

Beautiful room on the top floor with a balcony in a good location. However there were a few maintenance problems, for example, the drain on the bathtub was broken, the shower leaked onto the floor, several light bulbs needed to be replaced and the bed was old and too soft. The staff was extremely helpful and responsive to most of our concerns. The building is exquisite!