Haymarket Hotel, Firmdale Hotels

This is one of the best hotels I stay in, and that’s saying a lot. Bravo to this team for their impeccable service!!!

Haymarket The hotel is beautifully designed inside by Kit Kemp. There are several reasons for my negative review. This hotel is listed as ‘Gold Exclusives VIP’ on Hotels.com. They are supposed to offer Gold Members free room upgrade, early check-in, late check-out and ‘1 free beverage per person for 2(once per stay).’ Upon check-in, we informed the staff member of our Gold status. He made no acknowledgement, as if it meant nothing. We asked about early check-in, upgrades, etc. HE LIED. The hotel wasn’t full from the night before. I looked at the hotel’s own website at 11am and on 5pm. There were other rooms available in higher categories. Also, no drink was ever offered. We were suppose to stay at another part of London on our last night. Our plans changed and we saw both of Harry Potter plays. We chose this hotel because it is near The Palace Theatre. Because we weren’t allowed early check-in, we only had 20 minutes to enjoy the pool between the two plays we were watching that day. We called Hotels.com and told them about not getting a room upgrade. They called the hotel and, of course, the hotel lied about not having anything else available. Our room cost almost $470 total for 1 night. The room we eventually got was indeed nice enough, but it wasn’t an upgrade. We will never stay at this place or any other hotels they own. They are liars. I cannot support a company that falsely advertises. Never again. Also, do yourself a favor, don’t order their French

Beautiful and cosy, located perfectly for theaters, restaurants and sights. Absolutely the nicest hotel and people you could find, full of delightful touches not found in many hotels. It was an absolute pleasure to finish our trip with a stay at the Haymarket Hotel. Would certainly stay again and highly recommend.

One of, if not the best hotel I have stayed in, and I have been traveling on business and pleasure for 45 years. Safe and quite, on a very busy street.Excellent service, outstanding food and beverage. Very convient to get around in a large city. Walking distance to shopping, theater, restaurants, landmarks. Spent seven nights there with my wife, son and daughter-in-law, daughter and son-in-law, and we all loved it.

Clean, comfortable, good service, great amenities, great location, and excelletn restaurant.