2/10
Paid on arrival. Was asked for my debit card after paying in full for my stay which the guy on reception took. He also took my driving licence. When i asked for them back he said he was going to take details of my debit card and address details from my driving licence for the £50 security deposit. No mention of this deposit on Hotels.com. Said i was not happy with him taking my card details and address due to security reasons. Asked me to pay £50 in cash which would be refunded on check out. Only had £45 and they accepted. In the morning i handed back my key and asked for the deposit back and he took the key and went to the room to check we had not caused any damage. he then gave me the £45 back and didn't say anything.
Firstly i checked the terms and conditions of the hotel and it states a security depots is required ONLY if you paid for your stay in cash. We did not. Why did they feel the need to argue and state this is company policy when we were the only ones we saw asked for this.
Rude staff and clearly something does not seem right with the way they run the hotel.
I stay all over the country for work and have never been treated this way ever. No other person that we saw check in after us had this same treatment. Pointing to a sign on the window and saying its common practice. Made us not want to stay again and also car charging listed but 2 x Tesla charger on the wall but 2 cars that were non EV's in the spaces. Couldn't even charge my Hybrid.
Andrew
Οικογενειακό ταξίδι 1 διανυκτέρευσης