Sanctum International Serviced Apartments

Great stay for 3 nights touring around London. Short walk to underground made for easy sight-seeing. We stayed with our one-year old and the staff made our stay very pleasant including upgrading our room so we had more space. Would definitely stay here again.

The building and furniture are old, but well maintained. I love the other Belsize building which is new and far more bigger in terms of ceiling height.

We learned on the day we were supposed to check-in that the apartment we have reserved was no longer available. Hotels.com offered the Sanctum International Serviced Apartments as a replacement for out four-night stay. Although we were unhappy to have to accept a place, we have not personally chosen and at the last minute, we were happy with the offer when we get to the place. The staff was very professional, knowledgeable and courteous. They help us with any questions about directions we had. The apartment looks new or newly updated, was very clean, spacious, and fits very well our needs. The place is not in central London but one can easily any central London destination in a short train ride. The neighborhood is not a tourist area so the vibe is very different. Recommended for big families or large group. I will definitely stay there if I have the opportunity in the future.

Loved the apartment, excellent service from 24hr reception, spotlessly clean and well equiped also plenty of space to just sit and enjoy

The apartment was in very good order, the staff were extremely helpful and friendly. The 3 bed apartment was ideal for our family of 5. The apartment was clean and had a the nice addition of noise reduction interior doors which meant we could the kids to bed and still be able to stay up watching TV or talking with family. The only downside was the in house washer/dryer. As a family of 5 with a 5 day stay we booked an apartment with amenities so we could wash/dry our clothes before we moved on to the next part of the trip. Having the kids and the amount of clean clothes they need, it was disappointing that the machine failed to dry properly and we had to hang clothes off furniture to get them dry while we went out and about. The other issue was the advertised pool. The description read as if the pool was in the same building as the apartment but it was actually across the road in a club. Taking the kids across in the cold, getting them fully changed and then dry after the swim was not appealling so we gave it a miss. I specifically picked this apartment because of the pool. The general area has great connections to all the travel options you could want within easy walking distance, even with kids. Local shops provide a variety of groceries and food outlets for all tastes. All in all a great place to stay.

The room was spacious and comfortable. Transportation by tube and overground train was on the doorstep. Kitchen was fully equipped. All front staffs were friendly. Maid service can be requested daily. Car parking was available with additional charge for 24 GBP/night. Only local area looked scary to walk around after sunset.

Accommodation very clean and in a superb location for shops, bars, restaurants, buses and trains. Staff very friendly and efficient. Would stay again and would recommend to family and friends.

My stay was not so good as I was mislead by the Hotel. Before making my Non-Refundable booking I called the property to confirm their acceptance and consent to exceed the number of guests by 2 kids (8 and 3 years old) who will be sharing the existing beds with us and the property have affirmatively agreed. The drama started by delaying check-in because they wouldn't accept our number. Next day the manager calls continued the drama and insisted to rent another 1bedroom apartment ... to make a long story short I solved this by paiding for 2 extra beds which I didnt use. As a tourist I dont have time to waste on playing games and making claims or reporting this to police. It is also worth mentioning that the property requires major renovation to be considered as a 5 stars. The toilet and shower are very old. The washing and other electronics needs replacement.

We had a great stay at Sanctum. We loved the diverse neighborhood in which it is situated, and felt like the hotel management team went out of their way to ensure we were comfortable and happy with our experience there. The apartment we selected (One Bedroom Deluxe) was sufficiently roomy for us three and was very functional. We also enjoyed our close proximity to transportation, restaurants, and grocery stores. We would definitely stay again.

more than comfortable