Hôtel Richmond

The hotel room was nice albeit smaller than expected considering I opted for the superior room thinking it would match the pictures on this site. Very bare amenities offered. The location was convenient to get to. I didn’t really appreciate when I tried speaking in French initially, the check in guy switching to English and then translating what he had said even though I started the conversation in French. I knew what he was saying. I’ve studied French for 5+ years and so did my friend that visited me who was told to just speak English. But that just might be some unwillingness I found with some of the French to communicate with any difference in accent or pronunciation. It was off-putting and made each time coming back into the hotel all the more awkward with me no longer have the confidence to say my room number in French and just opting to speak to the guy in English. It just wasn’t the best for my first knack of communication for my first arrival in France and lowered my confidence in speaking French further. Luckily I had opportunities elsewhere.

Not accommodating to our stay. The receptionist was very hateful to my friend and basically kicked us out of the hotel, leaving us to book another hotel in the middle of the night. We arrived late due to our train being late and did not let us check in.

Great for train riders. It's directly across the street from the station. Great value, very European.

I woke in the middle of the night on my last of 4 nights at Hotel Richmond to everyone's least welcome visitor: bedbugs. I stripped my bed, and found and killed as many as I could, but the bed bases that the hotel uses have deep seams that are perfect bedbug hiding locations. Some of the bedbugs were nymphs, which points to eggs being laid in the hotel. I didn't go back to sleep that night, but instead spent the time going over every tiny seam of my luggage, doing my best to make sure that I wasn't going to bring the infestation home with me. I reported it to the hotel in the morning, even going as far as bringing some of the killed bugs down to the front desk as proof. I was told that, because we had pre-paid with Hotels.com, the hotel couldn't help us. Instead, the best they could do was to comp the €10 city tax. They told me that my only recourse was to send an email. And, of course, the response to that email was "We are sorry of this incident but unfortunatly (sic) we cannot do anything for you now." I understand that even the poshest hotels can get bedbugs, but the absolute lack of interest in trying to take any steps to remedy the situation is appalling. Hotel Richmond is a good deal, until you consider the real cost of pesticides and powders, lost sleep, detouring during a holiday to find a laundromat in order to high-heat dry all your belongings at 50°C and shrinking/ruining some of them in the process, making your luggage unusable, etc. etc. etc.

Were never stayed in the Richmond Hotel, they give us a room in the New Hotel, just beside the Richmond, so this review goes to the New Hotel!!!! a room that smells like cigarettes, and have an ashtray on the desk, when we opened the window it was more than 200 cigarettes bugs in the window drainage outside, horrible, they came back and cleaned it. We made our reservations 5 month in advance, terrible!!!One thin pillow and a mattress like a rock!!! No good