I visit London pretty frequently but my first time in the Montana. Great location.
My flight arrived early morning so I arrived at the hotel early to request they hold my bag until check-in; warm welcome, no problem and was told my bag would go straight to my room when allocated. When I returned at 8pm, I received another warm welcome, reminded my breakfast was included in my rate and was given details of the breakfast location and times. My bag was already in my room as promised. Great start.
My room was compact and bijoux but had what I needed. TV worked well although I couldn't get iPlayer to connect, tea and coffee facilities were adequate and the bathroom was a great size. I like that I had the choice of bath or shower. I slept well as the bed was comfortable, no noise from the city and other guests were considerate.
My Continental Breakfast in the morning was great with lots of choices including breads, pastries, cheeses, hams, fresh fruits, salads, cereals, yogurts, juices and more I can't remember. I had the option to purchase a selection of cooked breakfasts including Full English, Poached Eggs or Benedict/Royal. Avocado Toast etc. Prices were reasonable too.
When I left as my flight was in the evening, I asked to leave my bag which I quickly retrieved when I returned at 5pm.
The staff members were so pleasant in every exchange, every welcome was warm. I
would definitely stay here again. The location is perfect for LHR connections.