All the staff I encountered was friendly. Anytime, there was a new face at the desk they'd double check that I, in fact, had a room there. I felt it was a safety precaution to stop random people from walking into the hotel and looking around. The hotel was small, like small elevator, narrow hallways, and small breakfast area, but fit my needs perfect. The kitchen staff for breakfast worked super quick to keep food out and fresh as well as the tables cleaned as soon as people left. Also, super close to the underground station so made it easy to get around. Would stay again.