JW Marriott Marquis Miami

We had a five night stay here. This hotel seems to be an ‘aging beauty’ caught in a time when 5 star hotels added so much on to their services, rather than including things we have come to expect, such as multiple device free wifi or a fridge. The mattress in our first room was really soft and we both struggled with sleeping. The hotel kindly agreed to move us and the mattress in the new room seemed better. We still took off the mattress topper to make it firmer. Our overall impression is that the rooms are ready for a refresh, including new mattresses. The staff we dealt with were friendly and efficient and took care of things. This was a feature of our stay. The room servicing seemed sluggish and on two days our room was not attended to until late in the afternoon after phoning to request it. We understood that there was a refrigerator available ‘on request’? We were told we were on the ‘waiting list’! And, after 5 days, we did not get a fridge! (Note you can’t use the fridge provided in the room as it is exclusively for mini bar). Value for money was ok since we advanced purchased our room. However, if you were paying ‘normal’ rates you might be disappointed with what you are getting? YMMV

Perfect location and rooms were outstanding! Only issue was with two teenagers we asked for a rollaway bed and they said because we had two doubles they could not accommodate another bed. Otherwise perfect stay!

My husband and our two boys stayed in the room. We reserved two double beds but were told they had none available. We slept three of us in a king bed and one child got the roll out each night. Also, my son takes medicine that needs to be refrigerated. The site says they have mini fridges available upon request. I requested the fridge upon check-in and was told they had none at the moment but would bring one when available. After check out three days later a fridge was never brought to our room. On the second night we told them, again, we had medication that needed refrigerated and they offered for us to put in the hotel fridge. We weren't comfortable with that. The hotel is nice. Kids had fun playing ping pong and pool when we had a few minutes downtime. Bed was comfy.

Amazing rooms, friendly staff and convenient location

There is no self service parking and I was forced to get the additional cost valet. I stayed one day but was charged for 2 overnight valley parking which still hasn’t been resolved. The hotel is beautiful however i booked this location for the amenities which none were available such as the business office (out of order), basketball courts (closed), bowling lane(closed) and virtual golf (closed). I wanted to be able to work while giving my children a nice experience in a 5 star hotel and I felt this visit was lacking. I haven’t had an issue at any previous jw so I was surprised. I will book again but will clarify what amenities are included and confirm their availability.